HHM Custom Homes LLC collects mobile telephone numbers and SMS consent records when users voluntarily opt in to receive text messages. We use this information to send appointment reminders, service notifications, account updates, customer-support responses, lead follow-up, estimates, project communications, and marketing or promotional messages when separately authorized.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text-message services.
For privacy questions, contact [email protected] or call (803) 810-0714.
Scope of This Policy
This Privacy Policy explains how HHM Custom Homes LLC, doing business as HHM Core AI SaaS (“HHM Core,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our websites, submit forms, communicate with us, purchase or use our Services, interact with an AI agent, or receive calls, emails, SMS, or MMS messages.
This Policy does not govern a business customer’s independent privacy practices. When we process information on behalf of a business customer, that customer may be the controller or business responsible for providing notices and honoring individual rights.
Information We Collect
Information you provide
- Name, business name, postal address, email address, telephone number, and account credentials.
- Billing, subscription, transaction, support, onboarding, and service-configuration information.
- Form submissions, communications, recordings, transcripts, documents, knowledge-base content, prompts, instructions, and other material you provide.
- Consent records, opt-in source, date, time, IP address, form language, program name, and opt-out history.
Information collected automatically
- Device, browser, IP address, pages viewed, referral source, timestamps, cookie identifiers, and interaction data.
- Service usage, login activity, feature events, workflow events, deliverability data, call metadata, and security logs.
Information from other sources
We may receive information from payment processors, connected accounts, service providers, data vendors, public records, referral partners, and customers who direct us to process information through the Services.
How We Use Information
- Provide, configure, personalize, secure, maintain, and improve the Services.
- Process payments, administer subscriptions, authenticate users, and provide support.
- Operate AI agents, workflows, communications, calendars, pipelines, analytics, and integrations according to customer instructions.
- Send transactional, service, security, onboarding, support, and—where permitted—marketing communications.
- Document consent, honor opt-outs, prevent fraud, investigate abuse, and meet carrier, platform, regulatory, and legal requirements.
- Analyze performance, troubleshoot errors, develop features, and create aggregated or deidentified insights.
- Enforce agreements and protect HHM Core, customers, users, and the public.
SMS and Mobile Information Privacy
Information we collect
When you voluntarily opt in to receive SMS or MMS messages, we may collect your mobile telephone number, name, the consent language shown to you, the date and time of consent, the source or method of opt-in, IP address or device information when available, message content, delivery information, and opt-out status.
How we use SMS information
We use mobile information and messaging consent to send appointment reminders, service notifications, account updates, customer-support responses, lead follow-up, estimates, project communications, and marketing or promotional messages when separately authorized. We also use this information to document consent, deliver messages, provide support, prevent fraud, comply with carrier requirements, and honor opt-out requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text-message services.
Message frequency, rates, and choices
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Consent to receive marketing text messages is not a condition of purchase.
After you reply STOP, we may send one final confirmation message. We will then stop sending messages from that program unless you opt in again.
Privacy questions
For privacy concerns involving mobile information or messaging consent, contact [email protected] or call (803) 810-0714.
For the complete SMS program rules, read our Terms & Conditions.
How We Disclose Non-SMS Information
We may disclose personal information other than text-messaging originator opt-in data and consent when reasonably necessary to operate the Services, follow customer instructions, process payments, maintain security, comply with law, or complete a business transaction.
- Operational service providers: vendors that provide hosting, payment processing, security, analytics, customer support, communications delivery, or implementation services on our behalf.
- Customer-directed integrations: platforms that a customer explicitly chooses to connect to the Services.
- Professional advisers and legal authorities: when reasonably necessary for legal, accounting, insurance, security, or compliance purposes.
All the categories above exclude text-messaging originator opt-in data and consent. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text-message services.
Cookies and Analytics
We and our service providers may use cookies, pixels, local storage, session replay, and similar technologies to operate the site, remember preferences, understand usage, improve performance, measure campaigns, and prevent abuse. Browser controls may allow you to limit cookies, but some features may not function correctly.
Where required, we will request consent before using nonessential cookies. Signals such as Global Privacy Control may be recognized where legally required and technically supported.
AI Processing, Recordings, and Transcripts
Depending on the Services used, communications may be recorded, transcribed, summarized, classified, or analyzed by automated systems and service providers. We use this information to perform requested tasks, maintain quality, provide support, improve workflows, and protect the Services.
Business customers are responsible for giving legally required recording notices and obtaining consent in jurisdictions that require all-party consent. Do not submit regulated or highly sensitive information unless the specific service and agreement authorize it.
Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain business and consent records, comply with legal duties, resolve disputes, prevent abuse, and enforce agreements. Retention periods vary by data type, customer instructions, legal obligations, backup cycles, and operational needs.
Opt-out and suppression records may be retained longer so that we can continue honoring communication preferences.
Security
We use administrative, technical, and physical safeguards designed to protect information, such as access controls, authentication, logging, encryption where appropriate, vendor controls, and security monitoring. No security measure or transmission method is guaranteed to be completely secure.
You are responsible for securing your credentials, devices, connected systems, and user permissions.
Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about certain disclosures. You may also have rights to opt out of targeted advertising, certain sharing, or profiling with significant effects.
To submit a request, contact [email protected]. We may verify your identity and authority before acting. Authorized agents may be required to provide proof of authorization. We will not discriminate against you for exercising applicable privacy rights.
Communication choices
- Email: use the unsubscribe link in a marketing email.
- Text messages: reply STOP or use another reasonable opt-out method.
- Calls: tell us you do not want marketing calls or contact us directly.
Children’s Privacy
The Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can evaluate and delete it as appropriate.
International Use
Our Services are operated from the United States. If you use them from another country, information may be transferred to and processed in the United States and other locations where our service providers operate, subject to applicable safeguards.
Third-Party Links and Services
Our sites and Services may link to or integrate with third-party services. Their privacy policies govern their independent collection and use. We encourage you to review those policies before submitting information or enabling an integration.
Changes to This Policy
We may update this Policy to reflect legal, technical, or operational changes. We will post the revised version with a new effective date. Material changes may also be communicated through the Services or by email where appropriate.
Contact Us
HHM Core AI SaaS
HHM Custom Homes LLC
Indian Land, South Carolina — Charlotte Metro
Email: [email protected]
Phone: (803) 810-0714
For privacy requests, include “Privacy Request” in the subject line. For messaging help, reply HELP or contact us using the information above.